1 Are you a manufacturer?
Yes, we specializes in the production and sale of valves and accessories for home heating systems, including ball valves, radiator valves, pressure reducing valves, thermostatic radiator valves, thermostatic mixing valves, balancing valves, safety valves, air vent valves, water H-distributors, mixing systems, boiler components and other accessories.
2 How long does it usually take for me to receive the goods?
It will depend on whether you are customizing the product, or buying a regular stock product. If it is a stock product, it can be dispatched within 20-30 days. If it is a customized product, it generally takes 45 days to ship.
3 Could you produce according to the samples?
Yes, we could customer-made by your samples or technique drawings, we could build the mold and fixtures.
4 Could you provide the samples?
Of course, we can provide you with free samples immediately for regular products. It may take some time if it is a custom-made product. If you need free samples, please contact us: info@ivalvecraft.com
5 What are the payment options?
We have the following payment methods: 1. Lead Time: 30 days after received 30% deposit 2. Payment: T/T, L/C at sight, Western Union 3. Free samples for one to three pieces, Freight on customers’ side 4. LCL by express, e.g: FEDEX, DHL,UPS,TNT,etc 5. FCL or LCL by ship
6 What is the MOQ for radiator valves?
The minimum order quantity for radiator valves is 500pcs. If it is a customized product, the minimum order quantity is 5000pcs.
7 When can I receive customized samples?
It generally takes 25-30 working days to make samples, because it usually takes about 25 working days to produce molds.
8 How can I know my order’s production progress?
If it is a regular stock product, we can ship it within 15-20days. If there are not enough products in stock, we will accurately inform the shipping date. If it is a customized product, we will communicate with you at every link, so that you can keep abreast of the production progress of the product.
9 How do I place an order?
You can place an order by email, or call us. But please include the following: company name, company address, email address and also model number.
10 Can you provide a 3D model of the product?
Yes. We have 3D models of each product to facilitate a mock-up installation prior to purchase.
11 Can you produce according to the drawing I designed?
Yes, we are a professional manufacturer of pull handles and have our own production workshop.
12 Do you have after-sales service?
Of course we do. Especially for customers who order whole sets of the manifolds and mixing pumps, we will return to visit our customers to see how they use the products. This is the driving force for the continuous development of our business.
Choose IVALVECRAFT, choose reliable partner, enjoy the high quality and best service.
